A*S*K Fundamental Business Concepts Practice Test #1

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Written communications in business should

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be clear and easy to understand.

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CO: 016

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When writing a business report, Thomas might check his writing and style manual to determine the appropriate way to cite his resources.

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appropriate way to cite his resources.

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CO: 089

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So the company can make wise business decisions, it is important for the company to effectively manage its

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information.

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NF: 110

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To build positive customer relations, a business must be

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proactive.

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CR: 003

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A customer called to complain that a promised shipment had not arrived and to find out what happened. You say you will check and call back. How can you show a customer service mindset?

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By calling back as soon as possible with an answer

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CR:009

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What kind of customer would ask, "If I buy this product, how can I be sure it will do what you say it will?"

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Suspicious

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CR:009

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What should you do to determine whether a customer's complaint is justified?

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Investigate the problem

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CR: 010

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A farmer recently purchased 1,400 acres of farmland and six new pieces of farm machinery. What categories of resources did the farmer acquire?

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Natural and capital

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EC:003

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Promotion, layaway, and credit help create __________ utility.

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possession

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EC:004

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What type of market likely exists when a local car dealer has many vehicles for sale at low prices but demand is low?

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Buyer's

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EC:005