Duties of Automotive Service Personnel

Front

Technician A says that a shop supervisor diagnoses vehicle problems. Technician B says that the service manager usually repairs vehicles.

Back

Neither Technician A nor B

Front

The person who greets the service customer and completes the work order.

Back

Either service advisor or service writer

Front

The job concerned with the maintenance of the shop equipment.

Back

Shop supervisor

Front

The job concerned with assigning working hours and pay.

Back

Service manager

Front

The person responsible for finding the correct part needed by the service technician.

Back

Counter person