Letters of Complaint and Request

Front

What is a letter of complaint?

Back

A letter written to express dissatisfaction with a product, service, or situation.

Front

What is a letter of request?

Back

A letter written to ask for something or to make a formal request.

Front

What are the elements of a letter of complaint?

Back

1. Sender's address 2. Date 3. Recipient's address 4. Subject line 5. Salutation 6. Body of the letter 7. Closing 8. Signature.

Front

What are the elements of a letter of request?

Back

1. Sender's address 2. Date 3. Recipient's address 4. Subject line 5. Salutation 6. Body of the letter 7. Closing 8. Signature.

Front

Give an example of a letter of complaint.

Back

Example: A letter to a company regarding a defective product.

Front

Give an example of a letter of request.

Back

Example: A letter to a manager requesting time off from work.

Front

In what situations would you use a letter of request?

Back

1. Requesting information 2. Asking for permission 3. Seeking assistance or support.

Front

In what situations would you use a letter of complaint?

Back

1. Reporting a faulty product 2. Addressing poor service 3. Complaining about a billing error.