Chapter 13: Selling - Part 1: Content Review
Flashcard
•
Business
•
12th Grade
•
Practice Problem
•
Easy
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1.
FLASHCARD QUESTION
Front
An office that is set up for the purpose of receiving and making customer calls is a ____ center.
Back
call
2.
FLASHCARD QUESTION
Front
In business-to-consumer (B2C) selling situations, which of the following is not a motive for customers to buy a product? Rational, Emotional, Transactional, Loyalty buying
Back
Transactional
3.
FLASHCARD QUESTION
Front
There are three ways to determine customer needs and wants. Which involves body language?
Back
Observation
4.
FLASHCARD QUESTION
Front
When a customer raises an objection during a product presentation, the first thing a salesperson should do is ____.
Back
pause
5.
FLASHCARD QUESTION
Front
The customer service mindset is the attitude that the customer ____.
Back
comes first
6.
FLASHCARD QUESTION
Front
In business-to-business (B2B) sales, a(n) ____ salesperson visits with the customer at his or her place of business.
Back
field
7.
FLASHCARD QUESTION
Front
Showing the major selling features of a product and how it benefits the customer is ____ selling.
Back
feature
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