Customer Service Terms

Front

Accurate

Back

Correct; error-free

Front

Advertisement

Back

Any paid form of nonpersonal presentation of ideas, images, goods, or services

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Benefit

Back

An advantage consumers receive from using a product

Front

Complaint

Back

A customer’s expression of dissatisfaction

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Customer satisfaction

Back

A measure of how well a business has met its customers’ expectations

Front

Customer service mindset

Back

The belief that providing customers with excellent service should be a business’s top priority

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Customers

Back

The people who buy goods and services

Front

Efficient

Back

Able to accomplish a task using a minimum amount of time and effort

Front

Need

Back

Something required or essential that is lacking.