Workplace Social Skills Flashcard

Front

What is a key component of effective communication in the workplace?

Back

Active listening

Front

What is the first step in resolving a conflict between two colleagues?

Back

Listening to both parties

Front

Example of teamwork:

Back

Sharing responsibilities with team members

Front

What does active listening involve?

Back

Nodding and making eye contact

Front

Which of the following is a form of nonverbal communication? Writing an email, Facial expressions, Speaking on the phone, Text messaging

Back

Facial expressions

Front

Empathy in the workplace can best be described as:

Back

Understanding and sharing the feelings of others

Front

Which of the following is NOT a technique for effective communication? Using jargon, Being clear and concise, Listening actively, Asking questions for clarification

Back

Using jargon

Front

What is a common strategy for conflict resolution?

Back

Compromise

Front

Benefit of teamwork and collaboration?

Back

Diverse perspectives and ideas

Front

What is an example of showing empathy in the workplace?

Back

Actively listening to a colleague's problem