Workplace Readiness Skills 9-16

Front

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Back

Follow the established customer service policy

Front

The sometimes predictable fluctuations in economic activity of one company, such as employment and productions are referred to as:

Back

The business cycle

Front

What is the result of a large supply but a low demand for a particular product?

Back

surplus

Front

When applying for a job that has specific job requirements, you should clarify, emphasize and elaborate on your ability to perform those tasks in your

Back

cover letter

Front

A benefit to preparing and taking your own lunch to work is: it cuts down on time needed for a lunch break, it is good for the environment, it provides the opportunity to eat healthier, it promotes workplace morale and culture

Back

it provides the opportunity to eat healthier

Front

An employer responds positively to Alice's application by calling and asking her to review in person. Her parent can help her most by

Back

asking her mock questions and giving feedback.

Front

The goals of professional networking are to develop

Back

connections and advisors based on mutual needs/interest and trust

Front

Which question could violate laws aimed at achieving equal employment opportunities? Options: What is your address?, What are your job skills?, What is your job history?, What is your religion?

Back

What is your religion?

Front

When writing resumes, why do employers prefer professional references over personal ones?

Back

Personal references can be biased.

Front

Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values

Back

continuous learning