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Social Media Impact and Challenges

Social Media Impact and Challenges

Assessment

Flashcard

Business

10th Grade

Practice Problem

Hard

Created by

H Watt

FREE Resource

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14 questions

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1.

FLASHCARD QUESTION

Front

What is a problem with social media being in the public domain?

Back

Negative comments can be seen by others, leading to more negative comments.

2.

FLASHCARD QUESTION

Front

What kind of Impact can social media have on a firm's reputation?

Back

Social media may damage the reputation of the firm.

3.

FLASHCARD QUESTION

Front

If there is a high volume of tweets what impact may this have on the organisation?

Back

High volume may cause missed complaints and delayed responses.

4.

FLASHCARD QUESTION

Front

What is one step the organisation may be forced to do to monitor social media?

Back

May require dedicated staff or software, leading to cost implications.

5.

FLASHCARD QUESTION

Front

What is one of the main problems if customers are voicing complaints on a sensitive issue on social media?

Back

Social media lacks privacy for dealing with sensitive issues.

6.

FLASHCARD QUESTION

Front

What are the limitations of social media in terms of communication.

Back

Unable to hear tone or see facial expressions, leading to misinterpretation.

7.

FLASHCARD QUESTION

Front

What is a major drawback regarding dealing with customer complaints when you cannot see or hear the customer complaint?

Back

Difficult to build trust or rapport with customers online.

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