Electronic communication

Electronic communication involves using electronic devices to convey messages.

Image of a telephone receiver

Represents communication through telephones.

Benefits of good communication skills

Good communication skills improve personal relationships and success in the workplace.

Purpose of the Communication program

The program teaches six communication skills to improve workplace communication.

Visual representation of personal relationships and communication

Image of two people embracing with a cityscape in the background.

Six communication skills taught in the Communication program

Listening, Verbal Communication, Nonverbal Communication, Emotional Awareness, Written Communication, Communicating in Difficult Situations

Listening is the most important part of communicating.

Listening is not the same as simply hearing.

To be an effective communicator, you must first learn to be a good listener.

Being a good listener is essential for effective communication.

Five tips for listening in the workplace:

1. Focus on the person speaking 2. Make sure you understand 3. Wait for your turn to speak 4. Show interest 5. Repeat what was said in your own words

Active listening and engagement in a learning environment.

Illustrates active listening and engagement in a learning environment.

Arguments in the workplace

Arguments often occur due to misunderstandings caused by poor communication.

Verbal communication illustration

Illustration of verbal communication.

Verbal communication skills require time and practice to learn.

True. It takes time and practice to learn verbal communication skills.

One key verbal communication skill is speaking clearly.

Speaking clearly is essential for effective verbal communication.

Choosing your words carefully is important in verbal communication.

True. Carefully choosing words is a key verbal communication skill.

Using the appropriate tone is a part of verbal communication skills.

True. The appropriate tone is crucial in verbal communication.

Considering your audience is a verbal communication skill.

True. It's important to consider your audience when communicating verbally.

Responding appropriately is one of the five verbal communication skills.

True. Responding appropriately is a key verbal communication skill.

Image of people having a conversation at a table.

The image shows a group of people engaging in verbal communication.

Nonverbal communication occurs without words.

93% of communication is nonverbal, highlighting the importance of paying attention to people's actions as well as their words.

Nonverbal communication is made up of facial expressions, or the look on your face, and body language, or movements.

Understanding nonverbal cues helps you fully understand what the speaker is trying to tell you.

Skills to be a better communicator in the workplace include: Reading nonverbal cues, Sending nonverbal cues, Considering personality differences, Considering the situation, Observing people.

These skills enhance nonverbal communication effectiveness.

Illustration of nonverbal communication elements like facial expressions, hand gestures, and eye contact.

Visual representation of nonverbal communication cues.

Feelings play a big role in communication.

Understanding feelings helps in successful communication.

Emotional awareness improves communication.

Being emotionally aware helps you notice others' emotions and how they communicate.

Understanding is sometimes more important than words.

Knowing how a person is communicating can be more crucial than what is being said.

How to improve emotional awareness?

Focus on these five skills: 1. Consider other peoples’ feelings 2. Consider your own feelings 3. Have empathy 4. Operate on trust 5. Recognize misunderstandings

Image of a person with their head in their hands, possibly indicating stress or emotional distress.

This image represents the importance of recognizing and managing emotions.

Written communication is a form of communication used often in the workplace.

It requires its own set of rules, similar to verbal and nonverbal communication.

Importance of writing professionally

Use proper grammar and punctuation to ensure clarity and conciseness.

Goal of written communication

To convey the message clearly and concisely.

Write for your audience

Tailor your writing to meet the needs and expectations of your readers.

Use correct spelling and grammar

Ensure your writing is free from spelling and grammatical errors.

Maintain a formal and respectful tone in your writing.

Avoid slang and abbreviated words

Use clear and complete language instead of informal or shortened terms.

Be mindful of how your writing might be perceived by others.

Communicating in difficult situations requires handling them professionally.

Each situation is different and requires an appropriate response and communication.

Good communication skills help handle difficult situations better.

Although you can’t always avoid difficult situations, effective communication is key.

Image of a maze symbolizing complexity in communication.

The maze represents the complexity and challenges in communicating effectively in difficult situations.

Emotional awareness in communication

Consider your emotions and those of the person you’re communicating with to be emotionally aware.

Conover Communication Flashcards Flashcards

Student preview

48 questions

Show all answers

1.

FLASHCARD QUESTION

Front

Communication

Back

Communication involves the exchange of information between individuals.

2.

FLASHCARD QUESTION

Front

Communication is a two-way street.

Back

Both the person communicating and the person being communicated to must participate.

3.

FLASHCARD QUESTION

Front

Successful communication relies on both parties.

Back

It depends on the person receiving the message as much as on the person sending it.

4.

FLASHCARD QUESTION

Front

Forms of communication

Back

Communication includes verbal, nonverbal, written, and electronic forms.

5.

FLASHCARD QUESTION

Front

Verbal communication

Back

Verbal communication involves talking.

6.

FLASHCARD QUESTION

Front

Nonverbal communication

Back

Nonverbal communication includes body movements and facial expressions.

7.

FLASHCARD QUESTION

Front

Written communication

Back

Written communication involves using written words.

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