EOPA Prep Day 2

Front

A notation in a file showing that the record being sought is stored elsewhere is called

Back

cross-referencing

Front

The document that records points of discussion, decisions made, and tasks assigned at a meeting is called the

Back

minutes

Front

Where is the supervisor’s name and title included when preparing a business letter?

Back

signature block

Front

"The information transmitted by this email is intended only for the person or entity to which it is addressed. This email may contain proprietary, business-confidential, and/or privileged material." This text is an example of a/an

Back

email disclaimer

Front

An administrative assistant needs to prepare nine copies of a 30-page report for an upcoming meeting. To save paper, the assistant can use the _____ feature of the copier.

Back

duplexing

Front

If a visitor enters the office while the administrative assistant is on the telephone, what is the best response?

Back

Smile at the visitor and make a hand signal indicating to wait just a moment.

Front

An employee is starting to lose patience with a difficult customer during a phone call. What is the most appropriate response for the employee to have?

Back

hold and consider options

Front

What is the most appropriate action for Bre'anna to take if she disagrees with a new policy announced via email?

Back

Schedule a time to speak to her direct supervisor.

Front

When speaking for the first time with a client, Roberta Jones, PhD, the administrative assistant should address the client as

Back

Dr. Jones

Front

A sales representative arrives and says he has an appointment with the purchasing manager, but the administrative assistant finds the visitor’s name is NOT listed on the manager’s calendar. What should the administrative assistant do?

Back

Call the manager’s office, announce the sales representative’s arrival, and advise that the calendar shows no appointment.