Front

What is decision making in an organization?

Back

The process of identifying problems and finding alternatives to solve them.

Front

Who is responsible for making decisions in an organization?

Back

Top line managers, middle line managers, and first line managers.

Front

What are the two factors that determine who has the authority to make decisions?

Back

Scope of the decision and management level.

Front

What is the scope of a decision?

Back

It refers to the percentage of the management system that will be affected by the decision.

Front

How does management level affect decision making?

Back

As the decision scope becomes wider, the manager responsible for making the decision comes from a higher management level.

Front

What is the advantage of group decision making?

Back

Groups bring together a broader perspective for defining problems and diagnosing issues.

Front

What are structured problems?

Back

Problems that can be solved based on a set of policies, rules, and procedures.

Front

What are unstructured problems?

Back

Problems that cannot be solved based on organizational policies and require unique solutions.

Front

What is the decision-making process?

Back

A series of steps that managers follow to make decisions.

Front

What is certainty in decision making?

Back

A condition where managers can predict outcomes accurately due to reliable information.