Customer Service Skills

Front

What skills does the learner demonstrate in handling guest concerns?

Back

Knowledge and skills in receiving and handling guest concerns.

Front

What is the importance of listening in customer service?

Back

Listening to customer’s complaints is crucial.

Front

How can empathy enhance customer service interactions?

Back

Empathy allows service representatives to connect with customers on a personal level.

Front

What role does effective communication play in resolving customer issues?

Back

Effective communication helps clarify problems and provides solutions efficiently.

Front

Why is follow-up important after resolving a customer complaint?

Back

Follow-up ensures customer satisfaction and builds long-term relationships.