The arts of negotiation

Front

When a partner asks a difficult question, what should you do to gain more time to think?

Back

Politely ask the partner to repeat the question.

Front

If a partner brings up your company’s reputation, capital, or product quality and you don’t want to answer directly, which method can you apply?

Back

Deflect and steer the conversation to another topic.

Front

What is the effect of "shrugging" when facing an inconvenient question?

Back

It helps you stay silent naturally

Front

When you need to avoid a question without losing goodwill with the partner, what can you do?

Back

Ask the partner to clarify their viewpoint first.

Front

Why shouldn’t you answer all the questions your partner asks during a negotiation?

Back

To avoid revealing unfavorable information and maintain control of the negotiation.

Front

When trying to buy at the best price, which strategy should the buyer apply? State the desired price right away, Start with a low offer and gradually make concessions, Accept the seller’s first price immediately, Offer an extremely high price to make an impression

Back

Start with a low offer and gradually make concessions

Front

Why shouldn’t an agreement be reached too quickly in price negotiations?

Back

All of the above are correct.

Front

What elements are included in active listening in negotiation?

Back

Focusing on both the words and emotions of the opponent

Front

What should a skilled negotiator do when hearing an opposing viewpoint?

Back

Stay calm, listen carefully, and ask questions to understand better

Front

When a negotiation reaches a deadlock, which method helps create a favorable atmosphere? Options: Solving difficult issues first to challenge the opponent, Solving easy issues first to create a smooth negotiation flow, Immediately stopping the negotiation, Demanding the other party to fully concede

Back

Solving easy issues first to create a smooth negotiation flow