Pretest

Front

Is a control procedure which is undertaken on regular basis to ensure accuracy of guest and non guest account it is also called the "end -of day close or end of day processing."

Back

Night Auditing

Front

What is the number of rooms sold in a hotel, one of the three main indexes used in Revenue Management (along with ADR and RevPAR)?

Back

Occupancy

Front

Which of the following is not included in the function of Night Audit?
Verify posted entries to guest and non-guest accounts,
Balance all front office accounts,
Resolve room status and rate discrepancies

Back

Reduce operational and managerial reports

Front

Document used within a company to record the transfer of goods and services between different departments.

Back

Inter-departmental voucher

Front

It is used to show how much, on average, each occupied room is generating in revenue and is a very important statistic when forecasting future room revenue. It is used to determine sales strategies and marketing promotion.

Back

average room rate

Front

What substance has become an everyday part of society, but is often not discussed in terms of what it is and how it affects the body?

Back

Alcohol

Front

is the body's response to having alcohol in the human system. This is always hard to identify so what signs exist that may indicate intoxication?

Back

Intoxicated

Front

Appropriate people who can be called upon to provide assistance or to handle difficult situations involving alcohol.

Back

Supervisor/manager, Security, DJ