SOP for Unresponsive Families Flashcard

Front

For situations where families are unresponsive or uncontactable, what should a KSP do? Options: Be sensitive to families’ needs and comfort level, Persist in contact and engagements, All of the above

Back

All of the above

Front

KSPs are required to consult and update ___ in all scenarios where HVs are infrequent or disrupted and record all attempts in __.

Back

Supervisor, SSNet

Front

When KSP makes an unannounced HV and was unable to make contact with the family, what should be done?

Back

Leave a home visit memo for caregiver to respond to and take a photo of memo for SSNet

Front

After leaving a HV memo, when should the KSP consult the case manager if the family remains unresponsive? Options: When supervisor requires, Across 90 calendar days of 3 attempts (including 1 home visit), 7 calendar days, 30 calendar days from first contact attempt

Back

30 calendar days from first contact attempt

Front

What does 30 calendar days mean?

Back

30 consecutive days including weekends and PH

Front

For an uncontactable family, which step is NOT required before case closure? Options: 3 contact attempts (including 1 home visit) over 90 days, Supervisor endorsement, Documenting reasons in SSNet

Back

Obtaining a written withdrawal form

Front

A family hasn’t responded after 2 HVs and 3 calls over 45 days. The Case Manager suggests closing the case. What do you do?

Back

Continue attempts for 45 more days before consulting supervisor

Front

A family agrees to a video call instead of a home visit. Does this count as a “contact attempt”?

Back

Yes, if documented in SSNet

Front

When the case manager is contacted, what should the discussion be about? Options: Request monthly input/updates from each other on the family’s status and assistance contacting the family, Discuss the family’s needs and strategize how to meet needs and resume contact with the family, Convene a case conference if necessary, All of the above

Back

All of the above

Front

Upon successful unannounced visit, which are the priorities for a KSP? a) Follow-up from previous session b) Ask to sight the child and siblings (Aged 6 and below) c) Assess for any signs of potential abuse/neglect d) Seek clarification for reasons of difficulty reaching them via phone e) Suggest for family to withdraw

Back

b, c and d