Community Education Assessment

Front

What are the criteria to become a Superhost? Stays hosted: 10 reservations, Response rate: ≥ 90%, Cancellation rate: < 1%, Overall rating: ≥ 4.8

Back

Stays hosted: 10 reservations, Response rate: ≥ 90%, Cancellation rate: < 1%, Overall rating: ≥ 4.8

Front

I am an internal-only status not seen by the guest. I appear when a guest has requested to book but has not completed filling in their payment details. What status am I?

Back

New

Front

You're planning to book a reservation using your PTC. You should...

Back

use your Personal Airbnb account when redeeming this credit.

Front

As a Support Ambassador, what should be your response to a user who canceled their booking and wants the refund transferred to a new card instead of the expired one?

Back

Refunds go back to the original payment method. I'll provide the ARN code for you to contact your bank and track the refund.

Front

Chloe booked a reservation for 5 nights. It's already their 3rd night and she is planning to extend their stay for 2 more nights, As CE ambassador what should you do?

Back

Advise Chloe to submit an alteration request through Airbnb and wait for the Host approval

Front

Martha call and says, “We noticed a smell of natural gas in the listing this morning when we’re having breakfast on the patio. What should we do now?”

Back

Escalate the case to Safety

Front

This status indicates that the guest submitted a reservation request to the Host, but the Host has not yet responded.

Back

Pending

Front

What should Theo do upon finding rubbish in the kitchen that had not been thrown away?

Back

Escalate to Resolutions 2

Front

Jean is a Host and she asks her guest Lisa to pay an additional charge $50 for electricity. Is Jean allowed to collect those additional charges?

Back

Yes, a Host can charge a guest an additional fee, but the guest must be informed of this at the time of booking or in the listing description when the reservation is accepted.

Front

Kath cancelled the reservation and received a full refund. It's been three days, and she's wondering why it's still not showing on her account. She pays using VISA. What advise should you give her?

Back

Educate her about refund processing time.