SLC Hospitality Training Game

Front

What is one of the goals for today mentioned in the training?

Back

Set the foundation for Hospitality-First Culture

Front

In which topic does the training suggest will provide instant positive results? Options: Advanced technology implementation, Basic Hospitality fundamentals, tips, and tricks, Comprehensive financial planning, In-depth market analysis

Back

Basic Hospitality fundamentals, tips, and tricks

Front

According to the agenda, what is considered a gift?

Back

Feedback

Front

What is the focus of the 'Create a Moment' section in the agenda?

Back

Opportunities for Excellence

Front

What is the goal of fostering positive relationships in hospitality according to the training?

Back

To create remarkable and memorable experiences.

Front

Who is quoted as saying, hospitality is "The Remarkable power of giving people more than they expect"?

Back

Will Guidara

Front

What are the key components of creating a lasting first impression in hospitality?

Back

Warmth, professionalism, and attention to detail

Front

What is the quote mentioned about first impressions?

Back

You'll never get a second chance to make a first impression.

Front

How long does it typically take to form a first impression of someone?

Back

5 to 10 seconds

Front

What does the initial impression determine about a person?

Back

How they will listen, hear, see, and accept you afterward