1.01 Communication Skills Vocabulary Flashcard

Front

Verbal Communication

Back

The use of using words to give and receive information

Front

Solution

Back

An answer to a problem

Front

Nonverbal Communication

Back

The sending and receiving of messages without the use of words

Front

Challenge

Back

A demanding or difficult task or situation that can be a source of distress.

Front

Active Listening

Back

Being focused on the communication process

Front

Feedback

Back

A response that lets the speaker know you received and understood the message

Front

Mediator

Back

A person not involved in the conflict, but helps settle the conflict.

Front

Conflict

Back

A disagreement between 2 or more people

Front

Compromise

Back

An agreement in a conflict in which both sides are willing to give up a little of what they wanted

Front

Communication

Back

Sending or receiving information, signals, or messages