Authorization Review

Front

VSP or No VSP: Customer would like to order yard signs and decals.

Back

No VSP

Front

What is NOT an alternate form of authorization? Options: Call List Verification, Call Account Holder, Offer MyADT.com

Back

Account Holder Name

Front

If VSP is required and the correct VSP is Coffee. The customer says Coffee shop, can we accept?

Back

YES

Front

If the customer does not know their VSP, what is the first step in Authorizing them?

Back

Provide Format

Front

VSP or No VSP: Customer is calling to cancel the account due to not using the system anymore.

Back

No VSP

Front

We can take a payment without verifying the VSP.

Back

True

Front

When sending a Verbal Password Letter, how long does that take to reach the customer?

Back

7-10 business days

Front

Can a VSP contain a mix of letters and numbers?

Back

YES

Front

VSP or No VSP: Customer is wanting to know if the system is in service or out of service.

Back

VSP

Front

VSP or No VSP: Customer is needing to reset or create a new code when the existing code is unknown.

Back

VSP