Alisha 's Flashcard

Front

Which of these words ARE NOT apart of our new store culture? Excellence, Anticipation, Hospitality, Understanding, Trust

Back

Hospitality

Answer explanation

The missing word is SERVICE.

Front

The Macy's American Express Card is an UPGRADE to the Macy's Store Card.

Back

False

Answer explanation

WRONG ! The Amex card is a SEPARATE account from the Macys store card.

Front

The emergency meet up location, in case of an evacuation is in the ...

Back

Lowes Parking Lot

Front

It's okay to borrow a clothing item to wear during the day, as long as you put it back at the end of your shift?

Back

False

Answer explanation

It's NEVER okay to wear merchandise you did not pay for.

Front

You can purchase an item that scans for $0.01?

Back

False

Front

If you see a customer with a stroller/carriage approaching the escalator, what should you do?

Back

Direct the customer to elevator.

Answer explanation

Customers should not take strollers/carriages on the escalator because that is a safety hazard. The customer may slip/trip/fall and injure themselves, their child(ren), or anyone else who happens to be on the escalator.

Front

In case of an active shooter threat, where should you shelter in place? Options: In the bathroom, In a stockroom, In the lockeroom, Nowhere, just run.

Back

In a stockroom

Answer explanation

Search for a stockroom with a RED STAR above the keypad. These are designated safe zones in case of an indoor threat.