Traeger Flashcard

Front

What kind of grill is this?

Back

AC Grill

Front

What kind of case would you create for a customer having problems connecting their grill to WiFi?

Back

Problem/Troubleshooting Case

Front

Is it considered normal behavior for the auger of a Traeger Grill to stop and start again at different intervals depending on several factors, including the set temperature?

Back

True

Front

You are empowered to offer up to 30% off on accesories to customers.

Back

False

Front

You would start a refund from: The Asset, A General Inquiry Case, A Problem/TS case., The order itself.

Back

The order itself.

Front

The probe that measures the grill's internal temperature is called ___ on AC Grills and ____________ on D2 Grills.

Back

RTD and Thermcouple.

Front

If you look at the events pointed at by the red arrows, what do those look like?

Back

Lid Openings.

Front

Regardles of where the customer purchased their Traeger Grill, we own the warranty.

Back

True

Front

What's the name of this part?

Back

AC Induction Fan

Front

We can send emails on General Inquiry Cases using the customer facing notes.

Back

False.