RIF 02 Practice Exam 2024-2025

Front

What can lead towards a customer's satisfaction going down? Options: Consistent experiences, Clean and safe locations, Variety of goods and services, Slow checkout lines

Back

Slow checkout lines

Front

What is workplace safety and who does it specifically apply to?

Back

Preventing injury and illness to both customers and employees

Front

What does KPI stand for?

Back

Key Performance Indicators

Front

What is customer satisfaction?

Back

How happy a customer is with their shopping experience.

Front

During the customer loyalty life cycle, what step comes before a customer considers different purchasing options?

Back

Customer has a want or need

Front

Having what type of knowledge helps customers understand important information about a company's products and services as well as how they will meet the customer's needs?

Back

Product/Service knowledge

Front

Programs that provide perks to repeat customers by tracking purchase history, collecting personal information and personal preferences are called?

Back

Loyalty programs

Front

A customer makes a purchase for $12.34. The customer pays with $20.00 in cash. How much change should they get back?

Back

$7.66

Front

Which KPI can be used to measure whether individual stores are meeting their respective sales goals? Options: Number of sales per person, Number of sales per employee, Number of sales per store location, Number of sales per building

Back

Number of sales per store location

Front

What is an example of a KPI that measures profit made per sale?

Back

$10 profit for every sale that is made