Réponses aux préoccupations des clients

Réponses aux préoccupations des clients

Assessment

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10 questions

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1.

FLASHCARD QUESTION

Front

A client says: "I don't trust online casinos. I think they are rigged." What is the best response?

Back

Our platform is fully licensed and regulated, with independent audits ensuring fairness.

2.

FLASHCARD QUESTION

Front

A client says: "I have lost too much money in the past. I don't want to deposit again." What should you say?

Back

I completely understand. Why not deposit a small amount and play responsibly?

3.

FLASHCARD QUESTION

Front

A client says: "I don't have any money to play right now." How do you handle that?

Back

That's okay! We have promotions and bonuses that can help you play with less risk.

4.

FLASHCARD QUESTION

Front

A client says: "I don't like the games on your site." What is the best response?

Back

Our platform has hundreds of games, including new releases. Let me help you find one that you will enjoy!

5.

FLASHCARD QUESTION

Front

A client says: "Your withdrawal process takes too long." What should you say?

Back

Our payments are processed within a set timeframe, but I can check your withdrawal for you.

6.

FLASHCARD QUESTION

Front

A customer says: "I prefer to play at another casino." What is the best response? Options: Our casino offers better bonuses, exclusive promotions, and VIP benefits. Why not give us a try?; This casino is probably scamming you. You should play with us instead.; Okay, goodbye then.; If you don't like it here, we won't force you.

Back

Our casino offers better bonuses, exclusive promotions, and VIP benefits. Why not give us a try?

7.

FLASHCARD QUESTION

Front

A client says: "I never win on your platform." How do you respond?

Back

It's just bad luck, but every round is random. Maybe today is your lucky day!

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