Employees in a large organisation are MOST likely to have
OFFICE ADMINISTRATION 5 FORM

Flashcard
•
Business
•
5th Grade
•
Hard
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1.
FLASHCARD QUESTION
Front
Back
a high degree of specialization
2.
FLASHCARD QUESTION
Front
An application for the position of despatch clerk was addressed to a company. To whom should the mail clerk forward this application?
Back
Human resource manager
3.
FLASHCARD QUESTION
Front
The term 'span of control' refers to the
Back
maximum number of subordinates the manager can supervise efficiently
4.
FLASHCARD QUESTION
Front
You are the clerk in a small organisation and you are accountable to your supervisor who is the secretary. You feel that some improvements can be made in the filing system. What would be the most appropriate step for you to take? Options: Discuss your ideas with a colleague. Discuss your ideas with the secretary. Make the changes you feel is necessary. Continue with the old system until you are asked for an opinion.
Back
Discuss your ideas with the secretary.
5.
FLASHCARD QUESTION
Front
In which of the following situations would the relationship between employees be described as 'vertical'?
Options:
One is senior to the other.
Each has a similar status in the firm.
One job is more important than the other.
One has been employed longer than the other.
Back
One is senior to the other.
6.
FLASHCARD QUESTION
Front
The MAJOR difference between an operated-assisted call and a direct call is
Back
monitoring by the operator
7.
FLASHCARD QUESTION
Front
A caller to a business asked to speak to a manager only. What type of call should the operator make?
Back
Person-to-person
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