OFFICE ADMINISTRATION 5 FORM

Front

Employees in a large organisation are MOST likely to have

Back

a high degree of specialization

Front

An application for the position of despatch clerk was addressed to a company. To whom should the mail clerk forward this application?

Back

Human resource manager

Front

The term 'span of control' refers to the

Back

maximum number of subordinates the manager can supervise efficiently

Front

You are the clerk in a small organisation and you are accountable to your supervisor who is the secretary. You feel that some improvements can be made in the filing system. What would be the most appropriate step for you to take? Options: Discuss your ideas with a colleague. Discuss your ideas with the secretary. Make the changes you feel is necessary. Continue with the old system until you are asked for an opinion.

Back

Discuss your ideas with the secretary.

Front

In which of the following situations would the relationship between employees be described as 'vertical'?
Options:
One is senior to the other.
Each has a similar status in the firm.
One job is more important than the other.
One has been employed longer than the other.

Back

One is senior to the other.

Front

The MAJOR difference between an operated-assisted call and a direct call is

Back

monitoring by the operator

Front

A caller to a business asked to speak to a manager only. What type of call should the operator make?

Back

Person-to-person

Front

Which of the following is NOT an example of a fringe benefit? Holiday arrangement, Use of company vehicle, Promotional opportunity

Back

Training opportunity

Front

Which of the following services would be offered to customers who have fixed deposits accounts at a commercial bank? Permission to write cheques on the accounts, Withdrawals on demand with interest earned, Higher interest rate than that offered on saving accounts

Back

Higher interest rate than that offered on saving accounts

Front

Which of the following would be MOST suitable for storing inactive soft copies of files?
Options: Storage box, Accordion folder, Suspension folder, External hard drive

Back

External hard drive