What is the primary feature of a static menu?

It remains unchanged regularly.

How should a server handle unfamiliar dishes when speaking to a guest?

Explain its preparation and price

What phrase best describes suggestive selling? Options: Aggressive marketing, Customer-focused recommendations, Asking guests to buy the most expensive items, Providing free beverages with meals

Customer-focused recommendations

What is one way to improve upselling skills?

Attending product knowledge training

Why might a regular customer not be interested in upselling strategies?

They already know the menu well

Evaluate the use of "seasonal suggestions" as an upselling technique.

It caters to the guest's immediate needs

A customer asks for dessert recommendations. Which phrase supports suggestive selling? Options: "We only have one option." , Our chocolate lava cake is the best seller and pairs well with coffee. , "I don't know much about the desserts." , "Desserts are on the last page of the menu."

Our chocolate lava cake is the best seller and pairs well with coffee.

What is the importance of knowing ingredients when upselling a dish?

To create an appealing description for guests

How should a server handle out-of-stock menu items?

Recommend a similar alternative

What is a server's best approach to recommending a seafood platter?

Describing its flavors and presentation

Why should servers read customer body language?

To adjust recommendations appropriately

What is an effective way to recommend appetizers to undecided guests?

Describe the popular appetizers in detail

A guest seems hesitant about ordering dessert. What should the server do?

Recommend the restaurant's signature dessert

What should a server do if a customer's favorite menu item is unavailable?

Offer an alternative dish with a similar flavor profile.

How should a server handle a guest who is visibly in a hurry?

Suggest quick-to-prepare menu options

What is the role of enthusiasm in upselling?

It helps guests feel excited about their choices

When is the best time to recommend side dishes?

When guests look indecisive about their main course

Which of the following is an example of pairing upselling? Suggesting red wine with a steak, Offering soda with dessert, Recommending tea with fried chicken, Suggesting water as a beverage

Suggesting red wine with a steak

What is the key factor in upselling successfully?

Focusing on customer needs and preferences

A guest orders soup but is unfamiliar with the restaurant's flavors. What should you do?

Provide a brief description of the soup options

Which strategy can make a guest more open to trying a new dish? Options: Providing detailed descriptions and recommendations, Mentioning the high price of the dish, Ignoring the guest's preferences, Offering no assistance

Providing detailed descriptions and recommendations

What is an example of offering extra items during upselling?

Suggesting appetizers before the main course

What is a good way to sell "slow-moving items" on the menu?

Highlight their unique qualities when suggesting them.

A guest orders a drink without specifying the brand. What is an upselling opportunity?

Offer a premium brand and explain its benefits

How should a server handle guests who are unfamiliar with menu terms?

Explain the terms with enthusiasm and clarity

What is a good upselling technique for dessert?

Highlight its visual appeal and flavors

What is an example of suggestive selling during breakfast service?

Offering fresh orange juice along with the main dish

What does being "price-sensitive" during upselling mean?

Offering recommendations within the customer's budget

When should a server recommend daily specials?

At the start of the ordering process

How can body language help in upselling?

It helps identify whether the guest is open to recommendations

How can a scripted sales pitch be evaluated?

Check its alignment with customer feedback

What is a creative way to promote a new dessert item?

Offer free samples during peak hours

How can role-play scenarios enhance upselling skills?

By simulating real-life customer interactions

How should a server evaluate the success of a pairing suggestion?

Observe guest satisfaction and feedback

Q4 FBS 9 Reviewer Flashcards

Student preview

49 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What does "A la Carte Menu" mean?

Back

Individually priced dishes

2.

FLASHCARD QUESTION

Front

What is the French phrase for a "host's table"?

Back

Table d'hôte

3.

FLASHCARD QUESTION

Front

What type of menu features items available throughout the day?

Back

Static Menu

4.

FLASHCARD QUESTION

Front

Which of the following beverages is non-alcoholic? Beer, Wine, Apple Juice, Spirits

Back

Apple Juice

5.

FLASHCARD QUESTION

Front

Which of the following accompaniments is best used for grilled fish? Mayonnaise, Mint Jelly, Lemon, Ketchup

Back

Lemon

6.

FLASHCARD QUESTION

Front

What is the main purpose of suggestive selling?

Back

To increase sales by recommending items

7.

FLASHCARD QUESTION

Front

Which of the following beverages is non-alcoholic? Limited options repeated weekly, Daily changing items, Options for kids only, Breakfast only

Back

Limited options repeated weekly

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