Which of the following tasks is typically performed by a pharmacy technician? Writing prescriptions, Performing patient assessments, Entering prescription data into the computer system, Developing new medications

Entering prescription data into the computer system

What is the significance of the NDC number on a medication bottle?

It identifies the manufacturer, product, and package size

Which of the following is a requirement for maintaining PTCB certification? Completing a residency program, Earning continuing education credits, Obtaining a master’s degree in pharmacy, Passing the PTCE every year

Earning continuing education credits

What type of container is typically used for dispensing liquid medications?

Prescription bottle with a child-resistant cap

When is it appropriate to perform a generic substitution for a prescribed medication?

When state and federal laws allow it and the prescriber has not indicated "brand medically necessary"

Which program is specifically aimed at reducing medication errors in healthcare settings? Options: REMS (Risk Evaluation and Mitigation Strategies), ISMP (Institute for Safe Medication Practices), FDA (Food and Drug Administration), DEA (Drug Enforcement Administration)

ISMP (Institute for Safe Medication Practices)

Where can you find information about the safety of a medication during pregnancy?

The medication's package insert

Which of the following is a method to prevent the diversion of controlled substances? Allowing open access to medications, Conducting regular inventory checks, Ignoring discrepancies in medication counts, Sharing passwords for medication storage areas

Conducting regular inventory checks

What is a key indicator of substance use disorder in a professional colleague?

Frequent absences and erratic behavior

What is the purpose of the DEA Form 222?

To order Schedule I and II controlled substances

Which action should be taken if a patient is suspected of having a substance use disorder?

Report the suspicion to the pharmacist or appropriate authority

Which of the following best demonstrates a caring attitude toward patients in a pharmacy setting? Options: Ignoring patients’ concerns and focusing solely on filling prescriptions, Addressing patient concerns politely and offering assistance with medication-related questions, Completing prescriptions as fast as possible without explaining medication instructions, Only communicating with patients when necessary

Addressing patient concerns politely and offering assistance with medication-related questions

How can a pharmacy technician contribute to professionalism in the workplace?

Adhering to the dress code, maintaining a calm demeanor, and following ethical guidelines

What is the best strategy for effectively communicating via telephone with a patient?

Listening carefully, verifying the patient’s information, and providing clear instructions.

Which of the following is an example of appropriate nonverbal communication in the pharmacy? Avoiding eye contact to appear more focused on the task at hand, Maintaining eye contact and using open body language, Standing with arms crossed to show authority, Looking at the computer screen while talking to a patient

Maintaining eye contact and using open body language

How should a pharmacy technician overcome communication challenges with a patient who does not speak the same language?

Using a medical translator service or written materials in the patient’s language.

What is a recommended communication approach when assisting an elderly patient with a hearing impairment?

Speaking slowly, clearly, and facing the patient while minimizing background noise.

Which of the following is an effective communication strategy when speaking to a child about medication? - Using complex medical terms to avoid underestimating the child’s understanding - Simplifying instructions and using friendly, reassuring language - Speaking only to the parent and ignoring the child’s presence - Giving the child the medication without explaining its purpose

Simplifying instructions and using friendly, reassuring language

Which form of communication is most appropriate when handling confidential patient information in the pharmacy? Options: Discussing patient details openly with coworkers in front of other customers, Using the pharmacy’s secure email or fax system to share patient information, Sending a text message to a coworker with patient information, Speaking loudly about patient details to ensure clarity

Using the pharmacy’s secure email or fax system to share patient information

What is the most professional way to handle a patient who appears frustrated or upset?

Responding with a calm, empathetic tone and addressing their concerns thoroughly

When communicating with a patient who has a disability, what is the best practice to ensure effective communication?

Asking the patient how they prefer to communicate and making necessary accommodations

Which of the following best describes a pharmacy technician's responsibility when handling protected health information (PHI) during the dispensing of a prescription? A) Sharing patient information with friends to speed up service, B) Discussing patient details with coworkers in a public space, C) Ensuring all patient information is kept confidential and only shared with authorized individuals, D) Printing patient details and leaving them unattended

Ensuring all patient information is kept confidential and only shared with authorized individuals

Under federal privacy rules, when is it permissible to share a patient's protected health information (PHI) with another healthcare professional?

When the information is necessary for treatment, payment, or healthcare operations

What is a key responsibility of a pharmacy technician when communicating with a patient about their prescription while adhering to privacy regulations?

Ensuring the conversation is private and not overheard by others

What is a basic patient right under the federal privacy regulations that pharmacy technicians must uphold?

The right to request access to their health information and request corrections if needed

What is the primary responsibility of the employer under federal privacy regulations?

To establish and enforce policies that protect patient information and ensure staff are trained on privacy regulations

Which of the following actions could result in penalties for violating federal privacy rules? - Accidentally misplacing a prescription bottle - Intentionally accessing a patient’s health information without a valid reason - Asking a coworker to verify patient details during prescription processing - Following established privacy protocols during patient consultations

Intentionally accessing a patient’s health information without a valid reason

How can a pharmacy technician ensure compliance with federal privacy rules when using electronic health records (EHR)?

Logging out of the system when leaving the workstation and safeguarding passwords.

What is one of the potential penalties for a pharmacy technician who violates federal privacy rules?

Fines, job termination, and even criminal charges depending on the severity of the violation.

Who is responsible for reporting a breach of patient privacy if it occurs in the pharmacy?

The pharmacy technician and other staff members who are aware of the breach

Which of the following is a primary characteristic of managed care prescription programs? Patients are allowed unlimited prescription refills without review, Prescriptions are only managed by the pharmacy technician, The degree of program management varies based on the sponsor and plan type, Patients directly negotiate medication prices with the pharmacy

The degree of program management varies based on the sponsor and plan type

Pharmacy Final Flashcards

Student preview

105 questions

Show all answers

1.

FLASHCARD QUESTION

Front

Who is considered “The Father of Pharmacy”?

Back

William Procter Jr.

2.

FLASHCARD QUESTION

Front

Which of the following is NOT the responsibility of a pharmacy technician? Anticipate needs of patient, pharmacist, and healthcare providers; Retrieve Medications from shelves and bins; Obtain patient Healthcare information; Check other pharmacy technicians’ work

Back

Check other pharmacy technicians’ work

3.

FLASHCARD QUESTION

Front

What is a pharmacy technician's main duty?

Back

Assist the pharmacist with prescription preparation and maintain the Pharmacy Department

4.

FLASHCARD QUESTION

Front

True/false: Specific duties of pharmacy technicians will vary from state to state.

Back

True

5.

FLASHCARD QUESTION

Front

Which of the following can you NOT discuss a patient's PHI with?
the patient,
the patient's family,
the patient’s Healthcare team,
the patient’s caregiver

Back

the patient's family

6.

FLASHCARD QUESTION

Front

If a federal agency law states to keep controlled substances for 2 years, but the state law requires 5 years, how long should a pharmacy technician know to keep them?

Back

5 years

7.

FLASHCARD QUESTION

Front

Which of the following is a Pharmacy department reference resource? Prescription Drugs 101, Physicians Desk Reference, Pharmaceuticals for Pharmacy Technicians, Anatomy and Physiology

Back

Physicians Desk Reference

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