Business of Retail Chapter 2.2_Part 2

Front

Scenario: A stylish woman who is carrying a large purse has been browsing through several racks of shirts. She chooses one, removes it from the hanger and holds it in front of her. Instead of inspecting the shirt, she appears to be more interested in the activity around her. What would you do?

Back

Approach the woman in a friendly manner and offer your assistance.

Front

Scenario: As you walk through the men’s department, you notice a man in the tie section. He is holding a shopping bag from another store. He has a packaged dress shirt in one hand and is holding it up against several different ties. Finally, he places the shirt into his bag and walks toward the exit. What should you do?

Back

Offer to help him find a tie he likes

Front

Scenario: You see a women approach a display of purses and begin looking at several of them. She quickly glances around and, not seeing you or another employee, takes the tag discreetly off the purse, places the purse on her shoulder and walks toward the nearest door. What should you do?

Back

Call security or a supervisor

Front

Scenario: You are helping multiple women in the busy fitting rooms and notice that when one of the women leaves her room, the two tank tops she was trying on are gone and she is not holding them as she walks away, There are two empty hangers on the floor. What should you do?

Back

Call security or a manager

Front

Simple signage can deter people from shoplifting.

Back

true

Front

What is the Goal of Loss Prevention?

Back

To preserve profit; as loss increases, probability will decrease.

Front

What is a preventable loss?

Back

Is a cost caused by either deliberate or unintentional human actions.

Front

Shoplifting by customers accounts for ____% of losses incurred by a retailer.

Back

37%

Front

Define Loitering:

Back

When someone stays in the store for a long period of time.

Front

Define Traveling merchandise:

Back

When a shopper takes an item and moves it from one location to another.