End of Term Flashcardizz, Set ONE

Front

Which of the following best describes emotional intelligence? Options: The ability to hide emotions effectively, The capacity to understand and manage emotions while being sensitive to others' feelings, Being extremely logical and unemotional, The ability to avoid emotional situations

Back

The capacity to understand and manage emotions while being sensitive to others' feelings

Front

What is the primary difference between hearing and listening?

Back

Hearing is physiological while listening involves assigning meaning.

Front

Which conflict management style shows high concern for both self and others?

Back

Collaboration

Front

When nonverbal and verbal messages contradict, people tend to:

Back

Trust the nonverbal message

Front

Which is NOT one of Gottman's 'Four Horsemen' of relationship conflict? Criticism, Contempt, Stonewalling

Back

Compromise

Front

What is the correct term for deliberately revealing significant personal information?

Back

Self-disclosure

Front

In social exchange theory, what determines if a relationship will continue? Options: Physical attraction only, Similar backgrounds, Geographic proximity

Back

Whether rewards outweigh costs

Front

Which is a characteristic of mindless listening?

Back

Reacting automatically without much thought

Front

The emotional "catch" that occurs when you begin feeling the same emotions as someone else is called:

Back

Emotional contagion

Front

Which type of nonverbal communication includes vocal characteristics like pitch, rate, and volume?

Back

Paralanguage