Mastering Communication Skills

Front

Sender

Back

of the message

Front

Receiver

Back

recipient of the message

Front

Shannon-Weaver Model

Back

model of communication

Front

Active Listening

Back

concentrating, understanding, responding

Front

Eye Contact

Back

attention and confidence

Front

Open Body Language

Back

receptiveness and openness

Front

"I" Statements

Back

feelings without blaming

Front

Constructive Feedback

Back

actionable, and focused on improvement

Front

Noise

Back

interference in communication

Front

Feedback Loop

Back

of responding to a message