Hospitality and Tourism Ch. 6 & AHLEI Review

Flashcard
•
Hospitality and Catering
•
9th Grade
•
Hard
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33 questions
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1.
FLASHCARD QUESTION
Front
Which hotel division is considered the "brains" of the hotel?
Back
Front desk
2.
FLASHCARD QUESTION
Front
At the property level, who has the highest rank?
Back
General manager
3.
FLASHCARD QUESTION
Front
Travelocity, Expedia, Orbitz, Kayak, Hotwire, Priceline, and Trivago are examples of
Back
online travel agencies.
4.
FLASHCARD QUESTION
Front
As a couple checks out of the Hotel Meriden, the front desk agent asks them if their stay was satisfactory and if they need transportation. The agent thanks them by name and says that she hopes to see them on their next trip into Tulsa. This is an example of effective interaction during which stage of the guest experience cycle?
Back
Departure
5.
FLASHCARD QUESTION
Front
Which activity is part of the pre-arrival stage? Options: Reserve car, Pick up car, Use car, Return car
Back
Reserve car
6.
FLASHCARD QUESTION
Front
How can a travel agent make a positive impression on clients?
Back
Maintain a professional appearance
7.
FLASHCARD QUESTION
Front
Which skill is important for a successful professional in the hospitality and tourism industry to possess? Creativity, Delegation, Communication, Mathematical
Back
Communication
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