Hospitality and Tourism Ch. 6 & AHLEI Review

Front

Which hotel division is considered the "brains" of the hotel?

Back

Front desk

Front

At the property level, who has the highest rank?

Back

General manager

Front

Travelocity, Expedia, Orbitz, Kayak, Hotwire, Priceline, and Trivago are examples of

Back

online travel agencies.

Front

As a couple checks out of the Hotel Meriden, the front desk agent asks them if their stay was satisfactory and if they need transportation. The agent thanks them by name and says that she hopes to see them on their next trip into Tulsa. This is an example of effective interaction during which stage of the guest experience cycle?

Back

Departure

Front

Which activity is part of the pre-arrival stage? Options: Reserve car, Pick up car, Use car, Return car

Back

Reserve car

Front

How can a travel agent make a positive impression on clients?

Back

Maintain a professional appearance

Front

Which skill is important for a successful professional in the hospitality and tourism industry to possess? Creativity, Delegation, Communication, Mathematical

Back

Communication

Front

Perry learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

Back

They are interrelated

Front

Which is a component of the lodging industry? Campsites, Landmarks, Travel agencies, Convention Centers

Back

Campsites

Front

Which is a characteristic of a destination's off-season?

Back

Tourism is low.