Unit 3: Professional Standards Vocabulary

Front

A set of rules, behaviors, or skills expected in a workplace to help people work well with others, do their jobs responsibly, and communicate effectively.

Back

Professional Standard

Front

Being able to adjust to new situations or changes easily, staying positive and flexible when things don’t go as planned.

Back

Adaptability

Front

Respecting and valuing people’s differences, like culture, background, or beliefs, and learning from them.

Back

Appreciation for Diversity

Front

Handling disagreements in a calm and respectful way, solving problems without causing more issues.

Back

Conflict Management

Front

Helping and supporting customers in a friendly and respectful way, ensuring their needs are met.

Back

Customer Service

Front

Guiding or inspiring others to reach a goal, helping people work together and setting a positive example.

Back

Leadership

Front

Sharing information by speaking, like giving a speech or talking in a group.

Back

Oral Communication

Front

Sharing information through writing, like emails, reports, or messages.

Back

Written Communication

Front

Working well with others to complete a task or solve a problem, involving cooperation, listening, and sharing responsibilities.

Back

Teamwork

Front

Being responsible and doing your best at any job, including being on time, staying focused, and finishing what you start.

Back

Work Ethic