Which of the following best describes the primary goal of “screening” telephone calls? Preventing calls from reaching the physician, Handling calls at the lowest level possible, Determining whether the calls are emergencies

Selecting which calls should be forwarded to which staff members through an understanding of the purpose of the call

Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office? Good morning. This is Dr. Bewell’s office. Ms. Blakely speaking. Dr. Bewell’s office. Ms. Blakely speaking. Thank you for calling Dr. Bewell’s office. This is Tina. Dr. Bewell’s office.

Good morning. This is Dr. Bewell’s office. Ms. Blakely speaking.

Active listening involves

giving the same attention to a person on the phone as would be given to a person face to face, concentrating on the conversation at hand, discovering vital information.

The medical assistant may help an angry caller to calm down by

speaking in a lower tone of voice.

The medical assistant should follow all the following practices regarding patient arrivals except: personally escorting patients from reception to the appropriate room, telling patients the specific items of clothing to remove, explaining exactly how to put on the exam gown, having patients wait in the examination room instead of the waiting room.

having patients wait in the examination room instead of the waiting room.

The patient’s name should be used

on greeting him or her at arrival, when he or she leaves the office, during the examination.

The way to organize appointment scheduling so that it best supports the success of the practice is to

schedule as many patients as possible throughout the entire day.

The principal advantage of using the wave method when designing the scheduling process is that it

allows flexibility to accommodate the unpredictable.

Why is it necessary to include a note in the patient’s chart when the person does not show up for a scheduled appointment?

To be prepared for future legal consequences regarding the patient’s care

site and degree; the body surface involved.

When preparing a patient for a physical examination, the medical assistant is responsible for all of the following except: providing the patient with a gown and instructions on how to wear it, making sure the patient has emptied the bladder, measuring and recording vital signs.

providing refill prescriptions as needed.

Which of the following is the medical assistant’s responsibility when preparing the patient for a physical examination? Options: Make sure all informed consent forms have been signed. Write prescriptions for patients in need of refills. Check the patient’s eye with an ophthalmoscope. Perform a fecal occult blood test.

Make sure all informed consent forms have been signed.

Federal law requires that all controlled substances be

stored in a substantially constructed metal box or compartment that is equipped with a double lock and kept separate from other drugs.

The inscription of the prescription

is the main part of the prescription and includes the drug name, dosage form, and strength.

The medication order is given by the physician for a specific patient and includes the

drug to be given, dosage and form of the drug, time and route of administration.

EOCA MA 3

Flashcard

•

Health Sciences

•

Vocational training

•

Hard

Wayground Content

FREE Resource

Student preview

86 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What is meant by the “litigious nature of today’s society”?

Back

Patients are more likely to bring lawsuits than in the past.

2.

FLASHCARD QUESTION

Front

The document that expresses the wishes of patients in case of terminal illness or an accident after which patients cannot express their wishes is called a

Back

living will.

3.

FLASHCARD QUESTION

Front

A legal instrument that authorizes a person to act as the agent of the grantor is called a

Back

power of attorney.

4.

FLASHCARD QUESTION

Front

An informed consent form must address which of the following? Risks and benefits of the procedure, Reasonable alternatives to the procedure, Risks and benefits of not performing the procedure, All of the above

Back

All of the above

5.

FLASHCARD QUESTION

Front

The performance of an act that is wholly wrongful and unlawful is called

Back

malfeasance.

6.

FLASHCARD QUESTION

Front

The improper performance of a lawful act is called

Back

misfeasance.

7.

FLASHCARD QUESTION

Front

The failure to perform an act that should have been performed is called

Back

nonfeasance.

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever

or continue with

Microsoft

Apple

Others

Already have an account?

Similar Resources on Wayground

52 questions

TRS Ilm-e-Quran Book 1 Lesson 1

Flashcard

•

Professional Development

81 questions

Chinese-Vietnamese Flashcard Set

Flashcard

•

University

100 questions

Cottura degli Alimenti

Flashcard

•

University

62 questions

New Insights 5 Glossary: Science and Technology

Flashcard

•

12th Grade

55 questions

Técnicas de Análisis Hematológico

Flashcard

•

Professional Development

106 questions

IBDP Language and Literature Terms

Flashcard

•

12th Grade

55 questions

Psych Unit 4: Learning and Language

Flashcard

•

11th Grade - University

Popular Resources on Wayground

15 questions

Fractions on a Number Line

Quiz

•

3rd Grade

20 questions

Equivalent Fractions

Quiz

•

3rd Grade

25 questions

Multiplication Facts

Quiz

•

5th Grade

$fractions$

22 questions

fractions

Quiz

•

3rd Grade

20 questions

Main Idea and Details

Quiz

•

5th Grade

20 questions

Context Clues

Quiz

•

6th Grade

15 questions

Equivalent Fractions

Quiz

•

4th Grade

20 questions

Figurative Language Review

Quiz

•

6th Grade