Front

Empathy and Reassurance

Back

• ^{I understand this must be concerning for you…}

• ^{It's natural to feel anxious about…}

• ^{Let me assure you that…}

• ^{We'll work together to manage this…}

• ^{I'm here to help you through this process…}

Front

Instructions

Back

• ^{Let me explain how to…}

• ^{It's important to note that…}

• ^{Would you like me to demonstrate?}

• ^{Do you have any questions about…?}

• ^{Let's review the key points…}

Front

Information Gathering

Back

• ^{Could you tell me more about…?}

• ^{When did you first notice these symptoms?}

• ^{How would you describe the pain (discomfort)?}

• ^{Have you experienced this before?}

• ^{What seems to make it better (worse)?}

Front

Introduction

Back

• ^{Hello, I'm [Name], your [profession] today.}

• ^{Good afternoon. I understand you're here about … .}

• ^{I've been informed about your situation regarding … .}

• ^{Before we begin, could you confirm your name and date of birth?}

Front

Which step involves ensuring the patient understands the information provided?

Back

Verifying understanding

Front

What is the purpose of the 'gathering information' step in the Role-Play Structure Sequence?

Back

To collect necessary details from the patient

Front

In which step are patient concerns directly addressed?

Back

Addressing patient concerns

Front

What is the final step in the Role-Play Structure Sequence?

Back

Closing the consultation professionally

Front

Which phrase would you use to express understanding of someone's concerns?

Back

I understand this must be concerning for you...

Front

What phrase can be used to acknowledge natural feelings of anxiety?

Back

It's natural to feel anxious about...