Communicating for Success

Communicating for Success

Assessment

Flashcard

Professional Development

Professional Development

Hard

Created by

Wayground Content

FREE Resource

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21 questions

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1.

FLASHCARD QUESTION

Front

During the client consultation, be prepared with certain items, including: pictures of yourself, your diploma, the salon's tardiness policy, styling books

Back

styling books

2.

FLASHCARD QUESTION

Front

Transmitting information through symbols, gestures, or behaviors is called:

Back

communication

3.

FLASHCARD QUESTION

Front

When you communicate, you engage in all of the following processes except: receiving messages, establishing relationships, sending messages

Back

meditation

4.

FLASHCARD QUESTION

Front

An important first step in communicating with your client is:

Back

clarification of their needs

5.

FLASHCARD QUESTION

Front

Repeating back to the client in your own words what you think he/she is telling you is called:

Back

reflective listening

6.

FLASHCARD QUESTION

Front

To determine the results your client is looking for, set aside time at the beginning of each appointment for a: gossip session, gripe session, client consultation, personal discussion

Back

client consultation

7.

FLASHCARD QUESTION

Front

A person who prefers elegant, sophisticated clothing is categorized as having:

Back

a classic style

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