Communicating for Success
Flashcard
•
Professional Development
•
Professional Development
•
Hard
Wayground Content
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21 questions
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1.
FLASHCARD QUESTION
Front
During the client consultation, be prepared with certain items, including: pictures of yourself, your diploma, the salon's tardiness policy, styling books
Back
styling books
2.
FLASHCARD QUESTION
Front
Transmitting information through symbols, gestures, or behaviors is called:
Back
communication
3.
FLASHCARD QUESTION
Front
When you communicate, you engage in all of the following processes except: receiving messages, establishing relationships, sending messages
Back
meditation
4.
FLASHCARD QUESTION
Front
An important first step in communicating with your client is:
Back
clarification of their needs
5.
FLASHCARD QUESTION
Front
Repeating back to the client in your own words what you think he/she is telling you is called:
Back
reflective listening
6.
FLASHCARD QUESTION
Front
To determine the results your client is looking for, set aside time at the beginning of each appointment for a: gossip session, gripe session, client consultation, personal discussion
Back
client consultation
7.
FLASHCARD QUESTION
Front
A person who prefers elegant, sophisticated clothing is categorized as having:
Back
a classic style
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