SERVICES (Word Lists - KET)

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Definition of Services

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Intangible activities or benefits

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Characteristics

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Intangibility, Inseparability, Variability, Perishability

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Intangibility

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Cannot be touched or seen

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Inseparability

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Produced and consumed simultaneously

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Variability

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Quality depends on who provides them

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Perishability

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Cannot be stored for later use

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Examples of Services

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Education, Healthcare, Banking

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Service Industry

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Sector providing intangible goods

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Customer Service

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Support offered to customers

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Service Quality

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Measure of how well a service meets expectations