Motivating Employees

Front

What is motivation?

Back

Motivation is the set of forces that prompt a person to release energy in a certain direction, essentially a need- and want-satisfying process.

Front

Define 'need' in the context of motivation.

Back

A need is the gap between what is and what is required.

Front

Define 'want' in the context of motivation.

Back

A want is the gap between what is and what is desired.

Front

What are intrinsic motivators?

Back

Intrinsic motivators are internal factors that drive an individual to perform an action for personal satisfaction.

Front

What are extrinsic motivators?

Back

Extrinsic motivators are external factors that drive an individual to perform an action for external rewards.

Front

List some historical perspectives on motivation.

Back

1. Frederick Taylor’s Scientific Management 2. The Hawthorne Studies 3. Maslow’s Hierarchy of Needs 4. McGregor’s Theory X and Theory Y 5. Theory Z 6. Herzberg’s Motivation-Hygiene Theory

Front

What is Frederick Taylor’s Scientific Management?

Back

It emphasizes the economic incentives for improved performance and the idea that there is 'one best way' to do work.

Front

What are the principles of Frederick Taylor’s Scientific Management?

Back

1. Develop a scientific approach to jobs. 2. Scientifically select, train, teach, and develop workers. 3. Encourage cooperation between workers and management. 4. Divide work and responsibility based on suitability.

Front

What is the Hawthorne effect?

Back

Employees perform better when they feel singled out or valued by management.

Front

What are the five levels of Maslow’s Hierarchy of Needs?

Back

1. Physiological needs 2. Safety needs 3. Social needs 4. Esteem needs 5. Self-actualization needs