Desk Staff Training Flashcard

Desk Staff Training Flashcard

Assessment

Flashcard

Other

Professional Development

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

Student preview

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13 questions

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1.

FLASHCARD QUESTION

Front

Which of the following are the 3 C’s? Customer Service, Critical Thinking, and Communication; Customer Service, Creativity, and Collaboration; Critical Thinking, Communication, and Coordination; Customer Service, Communication, and Cooperation

Back

Customer Service, Critical Thinking, and Communication

2.

FLASHCARD QUESTION

Front

What is the main way to contact your mentor group supervisors (sups)? Options: Teams, Email, Phone call, Text message

Back

Teams

3.

FLASHCARD QUESTION

Front

If you have never worked at a specific desk before and are confused, what should you do first?

Back

Look around for signage and read the desk manual

4.

FLASHCARD QUESTION

Front

Who should you contact if you have changes in your availability?

Back

Jazmin

5.

FLASHCARD QUESTION

Front

What is the purpose of the on-call phone number?

Back

For guests to use in case of lockouts or emergencies needing less assistance than 911

6.

FLASHCARD QUESTION

Front

What is the on-duty phone number used for?

Back

For desk staffers to get immediate assistance, not given to guests

7.

FLASHCARD QUESTION

Front

What time should you check to know when you come into work on W2W?

Back

The arrive time

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