Desk Staff Training Flashcard

Front

Which of the following are the 3 C’s? Customer Service, Critical Thinking, and Communication; Customer Service, Creativity, and Collaboration; Critical Thinking, Communication, and Coordination; Customer Service, Communication, and Cooperation

Back

Customer Service, Critical Thinking, and Communication

Front

What is the main way to contact your mentor group supervisors (sups)? Options: Teams, Email, Phone call, Text message

Back

Teams

Front

If you have never worked at a specific desk before and are confused, what should you do first?

Back

Look around for signage and read the desk manual

Front

Who should you contact if you have changes in your availability?

Back

Jazmin

Front

What is the purpose of the on-call phone number?

Back

For guests to use in case of lockouts or emergencies needing less assistance than 911

Front

What is the on-duty phone number used for?

Back

For desk staffers to get immediate assistance, not given to guests

Front

What time should you check to know when you come into work on W2W?

Back

The arrive time

Front

By when do all exception reports need to be submitted?

Back

Saturday at 11:59pm

Front

What should you do if a parent asks for information about their child, but you are not allowed to provide it?

Back

Tell them you cannot give out any information and suggest a wellness check with UWPD

Front

Why might you suggest a wellness check with UWPD to a concerned parent?

Back

Because you cannot legally provide information about their child