Guest Relations - Lost and Found

Front

What is the purpose of the onboard Guest Relations team regarding Lost and Found?

Back

To serve as the central Lost and Found Department for each vessel and manage lost and found items as outlined in the SOP.

Front

Which of the following is NOT a key point in the Guest Guidance for Lost and Found? A) Encourage use of in-stateroom safes, C) Advise guests to inspect staterooms before disembarkation, D) Items found will be retained as per Shipping Guide guidance

Back

Remind guests to report lost items after disembarkation

Front

According to the Celebrity Cruises Lost and Found Process, where should all items found in staterooms or public areas be turned in?

Back

Guest Relations

Front

What must the Guest Relations team complete and attach to a found item or its envelope?

Back

Lost & Found Sticker

Front

Items discovered in safes are collected by an Assistant Chief Housekeeper along with a witness, secured in a sealed envelope labeled with the ship's name, stateroom number, and sail date, and then handed over to Guest Relations. True or False?

Back

True

Front

Guest Relations records all submitted items in the Chargerback Lost & Found Management System. What is affixed to the found item before it is securely stored?

Back

A printed summary of the record

Front

To claim an item, guests are required to sign a printed summary of the Chargerback record attached to the lost item and Lost and Found Report – Article Found.

Back

True

Front

When an item is found, it should be checked against the Chargerback system for any potential claims by guests. If there's a match, what should happen next?

Back

The guest should be contacted to confirm whether the item is indeed theirs.

Front

Once an item is claimed, what will the Guest Relations staff do in the Chargerback system?

Back

Update its status in the Chargerback system.

Front

Items reported as lost by guests must be verified both at guest relations and within the Chargerback system's found item report and from Lost and Found Article Found Report.

Back

True