Workplace Readiness Skills Practice Intro #1

Front

An example of demonstrating creativity and innovation at work is to:

Back

learn to do your job more efficiently

Front

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

Back

critical thinking

Front

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

Back

initiative

Front

Complying with workplace policies demonstrates: creativity, diversity, integrity, sensitivity

Back

integrity

Front

As an employee, employers assess your work ethic based on your: appearance, attitude, fairness to others, unused personal leave

Back

attitude

Front

When resolving conflict, the main goal is to: find middle ground or a win-win solution

Back

find middle ground or a win-win solution

Front

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

Back

Restate the key question and ask if your understanding is correct.

Front

All of the following are barriers to respecting diversity EXCEPT: segregation, fear, stereotyping

Back

acceptance

Front

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Back

Continue to follow the established customer-service policy

Front

Which of the following BEST describes contributing to the success of any team?
isolating your work to be more productive,
volunteering to be the leader,
asking others for assistance,
working collaboratively with others

Back

working collaboratively with others