WrapUp Session M3 Connect with Cemex

Front

What were Cemex’s total global sales in 2024?

Back

$16 billion

Answer explanation

Front

How many employees does Cemex have globally as of 2024?

Back

+ 44,000

Answer explanation

Front

How does the Net Promoted Score assess a customer's overall experience?

Back

By measuring their likelihood of recommending us

Answer explanation

The Net Promoted Score is a global metric used to measure a customer's overall experience by assessing their likelihood to recommend us, serving as a key indicator of customer loyalty.

Front

In which order you should act when an employee comes with a complaint? 1. Receive 2. Recognize 3. Report 4. Respond

Back

1. Receive 2. Recognize 3. Report 4. Respond

Answer explanation

Remember you are the front line for your employees to come forward and discuss any issues or concerns they may have. So, what should you do? 1) Receive 2)Recognize 3)Report 4)Respond