T-Level Quality & Compliance Key Terms

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Quality

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Quality is the standard of something as measured against other similar products or services, ensuring its ability to satisfy given needs.

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Compliance

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Compliance is the act of complying with processes, requirements, standards or regulations.

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Quality Assurance

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Quality assurance is the process used to ensure a product or service is meeting their quality standards.

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Process Checklists

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Provides step-by-step detail on how a process should be carried out. This could, for example, be how to open a new customer file or how to use a certain machine.

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Quality Standards

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• These are requirements, specifications, guidelines, or characteristics that can be used to ensure that products, processes and services are being used as expected.

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Audits

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Organisations regularly carry out audits on specific processes to ensure they are being followed and to identify any inconsistencies or areas for improvement. Auditors usually would be members of staff from other departments.

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Peer Review

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Peer reviews can be used a ’secondary sense check’, where your peer reviews your work before being submitted. An example could be checking a product after production to ensure it meets requirements before shipping to the customer.

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Reasons for Improving Quality

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• - satisfaction with product/service, services provided to the customer

• - improve services provided to end users

• - easy to contact the correct person/department

• - increased efficiencies

• - customer experience

• - value for money

• - customer satisfaction.

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Benefits of Improving Quality

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• - Improved reputation.

• - Fewer customer complaints.

• - Lower cost of products because of reduced wastage (better, more efficient processes).

• - Ability to increase production volumes (economies of scale).

• - Meet customer expectations.

• - Meet industry standards. 

• - Manage costs better.

• - Reduction of errors in business processes. 

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Public Sector

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Public sector organisations are ones which are owned, controlled and managed by the government entirely. This also includes government departments and entities.