Chapter 3 - Making a Good Impression

Front

Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with the rule. What should Lydia do?

Back

Comply with the rule and wear appropriate shoes.

Front

Which of the following demonstrates responsibility? Admitting to a mistake, Lying about an error, Procrastinating, Taking extended lunch breaks

Back

Admitting to a mistake

Front

How should employees behave during interactions with clients and co-workers?

Back

Professionally

Front

The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?

Back

Is this the best solution for the entire team?

Front

When solving a problem in a group situation, which trait should be demonstrated? Options: Compromise, Independence, Stubborness, Inflexiblity

Back

Compromise

Front

Which of the following is the best method for communicating team goals? Post the handouts on a bulletin board, Discuss goals in a group meeting, Discuss the goals in meetings with one team member at a time, E-mail the goals to everyone on the team

Back

Discuss goals in a group meeting

Front

What is the first thing you should do if you wanted to become a leader on a team?

Back

Present a good example with hard work

Front

Effective workers possess strong interpersonal skills.

Back

True

Front

The way a person looks and dresses is a form of nonverbal communication.

Back

True

Front

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

Back

False