Chapter 5 - Communicating in the Workplace

Front

Marge is resigning from her company. Which is the best way for her to communicate this information?

Back

Speak to her supervisor in person.

Front

When is it appropriate for Ahmad to use his smartphone during a work meeting?

Back

If the meeting specifically requires the participants to access information online.

Front

Carla works at an accounting office. Which of the following should she do before sending a work-related email? Check that the names and addresses of the intended recipients are correct. Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information. Proofread and check for confidential information in the email and its attachments.

Back

All of the above.

Front

Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?

Back

Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?

Front

Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?

Back

Smiling and nodding.

Front

Josh needs to place a non-urgent order with the sales representative at an office supply company. What should Josh do if the representative does not answer the phone?

Back

He should leave a voicemail message that includes his name, company name, phone number, and reason for calling.

Front

Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

Back

Try using different words, a drawing, or a demonstration to answer the questions.

Front

During a sales presentation, Jose' should do all of the following EXCEPT...

Back

Look down and read directly from his notes.

Front

Jackie is unhappy with her performance review and salary. She schedules a face-to-face meeting with her supervisor. Which of the following should she also do?
- Plan to meet in a quiet location away from co-workers and customers.
- Remain calm, poised, and focused.
- Ask her supervisor for specific feedback examples, and improvement ideas.

Back

All of the above.

Front

Mr. Ling is responsible for updating the company's social media sites. He should do all of the following EXCEPT...

Back

Use a highly controversial even or idea to grab the viewer's attention.