Core 1 Week 4

Front

A user's smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. What is MOST likely the cause of the performance issue?

Back

Too many applications are running updates.

Front

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. What is the BEST way to proceed?

Back

Document and label the cable and screw locations.

Front

A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night. Which adjustment would be MOST appropriate? Options: A. Use the magnifier., B. Increase the resolution., C. Use haptic feedback., D. Utilize text-to-speech.

Back

Use the magnifier.

Front

Which configuration could cause decreased performance when using a company-provided phone as a hotspot? Options: A. The connection if throttled., B. There is a low RFID signal., C. SSID is not found., D. It is out of range.

Back

The connection if throttled.

Front

Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. What will MOST likely fix this issue?

Back

Pair the devices

Front

Several company users are frequently forgetting passwords for their mobile devices and applications. What should the systems administrator do to reduce the number of help desk tickets submitted? Options: A. Implement single sign-on., B. Enable multifactor authentication., C. Configure biometric authentication., D. Remove complex password requirements.

Back

Implement single sign-on.

Front

A technician teaches the staff how to use a file transfer method in which the devices need to be in close proximity with line-of-sight access to each other. Which technology is being taught?

Back

NFC

Front

A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. What is MOST likely causing the problem?

Back

Airplane mode

Front

An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat actively while keeping in contact with the home office. Which of the following would be the BEST recommendation? A. Smart watch, B. Fitness monitor, C. Global positioning sensor, D. Portable hotspot

Back

Smart watch

Front

Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client's configuration, Joe sees a valid SMTP server and port. What should Joe check NEXT to resolve the issue?

Back

Check that the account password is still valid.