Rebuttals Poll

Front

If a member says, “I’ll schedule it myself,” what’s the ideal approach?

Back

Thank them and mark it as Success.

Front

True or False: It’s okay to send a kit or make an appointment without confirming the member’s DOB.

Back

False

Front

True or False: You should avoid asking clarifying questions if a member seems upset.

Back

False

Front

Which of the following is NOT a good rebuttal for “Not Interested – No Specific Reason”? A. “Screenings are important even when you feel healthy.” B. “Early detection helps catch issues before symptoms appear.” C. “It’s okay, I’ll just disposition the call.” D. “I can help you schedule the appointment—it won’t take long.”

Back

C. “It’s okay, I’ll just disposition the call.”

Front

True or False: If a member is hesitant but not aggressive, it’s best to use at least one polite rebuttal before dispositioning.

Back

True

Front

When a member says “I’m not giving you my DOB,” what’s the proper approach?

Back

Calmly explain why you need DOB and reassure them it’s secure

Front

True or False: Rebuttals should always be aggressive to push the member into compliance.

Back

False