L2 Promote products and services key terms

Front

Aftercare advice

Back

Information given to a client to help with style and hair maintenance.

Front

Benefit of product or service

Back

What the client will gain from using a product or having a service.

Front

Body language

Back

Non-verbal communication, for example gestures, facial expressions, eye contact, posture etc.

Front

Closed question

Back

Questions that can be answered with yes or no.

Front

Client's rights

Back

Clients have legal rights to be protected, e.g., under The Sale of Goods Act and the Supply of Goods and Services Act.

Front

Contractual agreement

Back

A verbal or written agreement between you, the salon, and the client to carry out the agreed standard of service at the agreed price.

Front

GDPR/Data Protection Act

Back

The law that controls the way in which information is stored. Clients have the right to see the information you have on your system about them.

Front

Equal opportunities

Back

No one should be discriminated against on the grounds of age, race, sex, or disability.

Front

Feature

Back

Description of a product or service: smell, cost, packaging, what it will do.

Front

Communication

Back

Giving, receiving, and responding to information.