Business Change and Management Flashcard QCE Business Unit 4 Topic 2

Front

Example of a legislative driver for change in a business.

Back

Introduction of new workplace health and safety laws

Answer explanation

The introduction of new workplace health and safety laws is a legislative driver for change, as it requires businesses to adapt their practices to comply with legal standards, impacting operations and employee safety.

Front

In Kotter’s eight-step model, which step immediately follows 'Create a sense of urgency'?

Back

Form a powerful coalition

Answer explanation

In Kotter’s model, after 'Create a sense of urgency', the next step is to 'Form a powerful coalition'. This involves assembling a group of influential people to lead the change effort.

Front

Which performance management approach focuses on aligning employee objectives with business goals?

Back

Management by objectives

Answer explanation

Management by objectives (MBO) is a performance management approach that aligns employee objectives with business goals, ensuring that everyone is working towards the same targets.

Front

Which strategy to overcome resistance involves providing employees with decision-making input about changes? Options: Participation, Negotiation, Manipulation, Coercion

Back

Participation

Answer explanation

The strategy of 'Participation' involves engaging employees in the decision-making process regarding changes, which helps reduce resistance by making them feel valued and heard.

Front

According to Lewin’s model, which stage involves consolidating and embedding new processes into everyday practice?

Back

Refreezing

Answer explanation

In Lewin's model, the 'Refreezing' stage is crucial for consolidating and embedding new processes into everyday practice, ensuring that changes are sustained and integrated into the organization's culture.

Front

When evaluating a transformation strategy, which criterion focuses on whether the strategy can be maintained over time?

Back

Sustainability

Answer explanation

The correct choice is Sustainability, as it assesses whether a transformation strategy can be maintained over time, ensuring long-term viability and success.

Front

Which of the following is an internal driver for change?

• Organisational culture
• Economic downturn
• New competitor
• Changes in legislation

Back

Organisational culture

Answer explanation

Organisational culture is an internal driver for change as it reflects the values and behaviors within the organization. In contrast, economic downturn, new competitors, and changes in legislation are external factors.

Front

Primary driver for change when a retail chain upgrades its online store after customer surveys show dissatisfaction.

Back

Customer needs

Answer explanation

The primary driver for change is customer needs, as the retail chain upgraded its online store in response to customer dissatisfaction revealed in surveys.

Front

A business appoints respected team leaders to champion a transformation project. Which step of Kotter’s model does this represent?

Back

Form a powerful coalition

Answer explanation

Appointing respected team leaders to lead the transformation project aligns with the step 'Form a powerful coalition' in Kotter’s model, as it emphasizes building a strong team to drive change.

Front

Which HR strategy is most appropriate to retain staff during a major technological upgrade? Options: Retraining, Redundancy, Outsourcing, Job rotation

Back

Retraining

Answer explanation

Retraining is the most appropriate HR strategy during a technological upgrade as it helps employees adapt to new systems, enhancing their skills and job satisfaction, thereby improving retention.