Writing Center Policies

Front

How many appointments can an undergraduate make each week?

Back

Usually two, but we sometimes up the limit to three in quiet moments. The system will tell them what's available, though we usually just say two publicly.

Front

How many appointments can an undergraduate make in a day?

Back

Almost always one

Front

How many appointments can a graduate student make in a week?

Back

One, but only same-day access for professional schools.

Front

You see you have an appointment on the calendar. How do you get the Zoom meeting invitation to the student?

Back

Click the "Zoom invite email" button in the session note

Front

Students can convert...

Back

In-person appointments to Zoom whenever they want before the session

Front

It's Monday. You need to miss your Wednesday shift. Nobody has agreed to a swap request that you posted a week ago. What do you do?

Back

Post a final plea in #swaps and talk to Alex and Franny about what to do.

Front

You have a 3:00 Zoom appointment with a student. It's 3:03 and the student hasn't arrived yet. What do you do?

Back

Post in #zoom to ask staff if the student reached out. Check the session note log to make sure the email went to the right spot. Start reading an online just in case.

Front

Alex emails you saying, "Hey, in a meeting and in a rush. Need an amazon gift card to buy something important. This is is urgent! Can you run to the store really fast and buy me a $200 gift card and text me the code?" What should you do?

Back

Alex or any staff member would not ask you to do this or send a message like this. Report this phishing attempt to staff.

Front

Can we help with take-home exams?

Back

Yes, but double check with the student that they think it's ok with their prof and note that we send conference summaries for exams.

Front

What happens to a student who repeatedly no-shows?

Back

They are temporarily blocked. Staff, usually Gigi, writes them an email to touch base before restoring their access.