Unit 1: Workplace Communication and Skills

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Communication Channels

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The means by which a message is conveyed. Oral, written, and nonverbal are the three major channels of communication.

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Communication Barriers

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Issues that arise in communication between individuals or groups which prevent the receipt or comprehension of the message intended to be conveyed.

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Oral Communication

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The use of words to convey a message. Verbal communication uses language, words, sentences, and voice as the medium of communication.

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Nonverbal Communication

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Communication that does not use words. Common forms include gestures, posture, facial expressions, tone of voice, and eye contact.

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Communication

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The exchange of information between people, e.g., by means of speaking, writing, or using a common system of signs or behavior; the sharing of information in which the receiver understands the meaning of the message the sender intended.

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Audience

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A group of people assembled to watch and listen to a show, concert, movie, or speech.

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Email

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Messages distributed by electronic means from one computer user to one or more recipients via a network.

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Memo (Memorandum)

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A document sent within a company (internal).

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Business Etiquette

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The display of manners and professionalism.

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Communicate

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Give or exchange information, e.g., by speech or writing.