Soft Skills and Sales

Front

The two types of motives for buying are rational and emotional.

Back

True

Front

How many steps are there in the selling process?

Back

4

Front

What selling step would you use if a customer loves the shoes but is unsure because of the price?

Back

overcoming objections

Front

What can salespeople do to maintain good relationships with existing customers?

Back

Live up to their promises

Front

What is meant by consultative selling?

Back

Selling by first understanding the customers needs

Front

What is a key component of solution selling?

Back

Understanding the customers needs and concerns

Front

The four selling blocks to selling are?

Back

Trust, Qualification, Objection handling, Closing

Front

Open-ended questions provide you with ONLY 'Yes' or 'No' answer.

Back

False